Frequently Asked Questions

• How do I cancel my subscription?
• How do I store a file so it will not be deleted
• How do I upgrade my account
• I paid but my account has not been upgraded
• The files I uploaded have disappeared

• How do I cancel my subscription?

  If you wish to cancel your account you must login to the PayPal account used to pay for your subscription.
  From there you click on 'All account activity' and locate the subscription to 2Big2send.
  Click the 'Cancel subscription' button and confirm it.

• How do I store a file so it will not be deleted

  You must select the files you wish to store and click the 'Store selected' button which is just above the file list.

• How do I upgrade my account

  To upgrade your account login and click the 'Account' button at the top of the page.
  On the Account page there is a link called 'Change your account plan'.
  Click that and follow the instructions.

• I paid but my account has not been upgraded

  This happens when you pay using your PayPal account that is setup to pay your bills by eCheck - when your payment clears you will receive and email from us and you account will be upgraded.
  This normally takes 5 to 7 working days.

• The files I uploaded have disappeared

  The most likely answer for this is that the expiry task has run and your files were due for deletion.
  If you think that this was not the case please contact us ASAP and we shall see what the problem was.